Fritz - CMMS

Technical Support Details

Fritz CMMS currently only offers electronic support via email. We endeavour to answer email support questions within 12 working hours of their receipt. Support email are reviewed every hour from 9:00 am to 4:00 pm Eastern Australian Time. If you feel you have been waiting for a response longer than necessary or have an emergency that needs a resolution immediately, please use the mobile phone contact number provided in the " Contact Us" web page. If you are using an evaluation or trial versions of products we will also provide support for any of your questions.

Support Email
Please make sure that all support email is sent to FritzSupport@fritz.com.au. We cannot guarantee a prompt response if an email is not sent to our technical support mail address, however it will not be ignored and will be taken care of as soon as possible. If you're unsure if an email reached us, please be sure to send the message again and indicate that the message is being re-sent. This will help us prioritize your problem, and make sure that no time is wasted in getting the problem solved.

Required Support Information
When sending us a support question via email, please be sure to include the following information:

• Operating system being used (Windows NT, XP, Vista, etc.)
• Network type used (Windows, Novell, Stand-alone etc)
• The Build Date of Fritz that you are using. This can be determined by selecting the Help|About option, which displays the "About Fritz" form, or by pressing [F5] anywhere within the Fritz program. The build data is displayed there.

If the problem is in a specific form within Fritz, go to that form and press the [F4] button. Information about exactly which form you are in can then be obtained and forwarded to us. This helps us pinpoint specific problems.

Known Problems
The following is a list of some known problems with our products / services; we are working to correct them A.S.A.P.

• There are some statistical anomalies within the reporting module.
• When transferring data from Facility Exec to Fritz some dates are incorrectly set to the year 1800.

Send Us An Email

To contact us with a support question, fill in the following data fields and press the "Send" button.